After living in Europe for a month, traveling to a variety of countries, I’ve developed a certain sense of heightened awareness of cultural difference. I’m always listening and watching, to see those important yet unspoken things that people do that are different from what I would instinctively do in America. It’s strange, to always be examining one’s own instincts to act before acting, but it’s become second nature. I’ll start with two examples, and then tell a story about how this “traveler attitude” can lead you astray.
In America, when eating in a restaurant, if you don’t finish you meal the waiter will ask “Would you like me to wrap that up for you?” Or, you might say “I think I’ll have to take the rest home” and the waiter knows to bring you a box for the leftovers. The portions are smaller in European restaurants so I’ve never failed to finish a meal, until just last week at a restaurant in England with some colleagues. I was quite full and was only half done. The leftovers would have made a wonderful lunch the next day. My American instincts said to ask for a box to take it home, but my traveler instincts reminded me that I had never seen anyone leaving a European restaurant with food. So I turned to the pair of colleagues sitting to my left and asked, “Would it be okay to take this home, do you think?” They almost visibly recoiled, I presume at the horror of such a suggestion; but they know I am American and politely explained, “No, we don’t really do that here.”
It happened again in Germany; I finished my meal, but my colleague had quite a bit of her meal left. When she indicated she was done, the waiter simply took away the plate. No offer to wrap it up. I told her that in the U.S., a person in her situation would have taken the leftovers home. She was puzzled about how this would work; she said, “would the waiter offer, or do you have to ask?”
Here’s a second example of why the traveler’s attitude is necessary. At a small academic conference in Konstanz, Germany, we were each given 30 minutes to give a lecture on our research. After the first lecture ended, I raised my hands to applaud, as is customarily done at all conferences I’ve attended. To my surprise, all of my German colleagues started knocking on the table with their knuckles. I literally stopped my two palms in mid-air as they were about to meet and make my first clap. I assumed that the table knocking served the same function as applause; after all, the talk had been quite good! But I wasn’t sure; so I waited for the second talk to finish, this time prepared to knock if it happened again. Sure enough, again the collective knocking, and this time I joined in. (At the end of the day, I asked about this practice, and was told it is the norm in German academic settings—including lectures to students, where the combined knocking of 300 students is, I was told, something quite impressive.)
But even though it’s absolutely necessary, sometimes the traveler attitude can lead you to the wrong conclusion. I’ll give one last story that has two parts. Part 1: At a hotel in Finland, I had just checked in and entered my room. I turned on the light switches, but no lights came on. I went around the room, trying all of the lights, but none of them worked. So I called down to the front desk and reported that my lights were not working. They said, you just need to put your room card key in the wall slot by the front door. Aha! Sure enough, I quickly found this slot and with the card in, all the lights worked.
So, good enough. Now I knew what to do when the lights wouldn’t come on.
Part 2: A few days later, I entered my office at the University of Cambridge Faculty of Education. On all previous days, a co-worked had arrived first and the lights were already on. But this time, I was the first and the lights were off. I looked for the light switch; it wasn’t by the door. Aha, I thought, there must be a trick to getting these lights on. I looked everywhere along the walls; maybe I had to insert my office key somewhere. But there was no keyhole to be found.
Finally, I gave up. I went down to the building maintenance office, expecting to discover some incredibly obvious solution I should have known about. But something different happened: Oh, they said, that’s an architectural design flaw that your office doesn’t have a light switch. Your office was originally thought to be a part of the computer lab next door (a doorway connects our office to the lab) and your lights are on the same circuit with the computer lab. You have to go into the lab and turn on its light switch, and yours will come on too.
Not everything surprising that happens is due to a cultural difference; sometimes it’s just a design flaw.